Refund Policy

Effective Date: January 1, 2026

We want you to be happy with your purchase. Please review our refund terms below.

Physical Products

You may request a return within 14 days of delivery if:

• The item is unused
• It is in original condition and packaging

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds are issued to the original payment method after inspection.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery
with photos of the issue. We will replace the item or issue a refund.

Digital Products

Due to the nature of digital goods:

• All digital downloads are non-refundable once delivered
• Please ensure compatibility before purchase

Exceptions may apply if required by law.

How to Request a Refund

Email support@showdownsymphony.com with:

• Order number
• Item(s) in question
• Reason for the request